SHIPPING & DELIVERY POLICY

Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy. By placing an order, you agree to these policies and conditions.

1. ORDER CANCELLATION & MODIFICATION WINDOW

  • 12-Hour Grace Period: Orders can be modified or canceled within 12 hours after payment verification.
  • Strict Processing Cutoff: Once this 12-hour window has passed, the order is automatically routed to our Print-on-Demand (POD) production stream. After this point, orders can no longer be modified or canceled.
  • Please double-check your order details (size, design, color, and shipping address) before finalizing checkout.

2. ORDER PROCESSING & PRODUCTION TIME (HANDLING TIME)

  • All items are made-to-order. Standard processing and production time takes 2 to 3 business days.
  • Business days exclude Saturdays, Sundays, and national holidays.
  • During peak seasonal volumes (e.g., Black Friday, Christmas, major holidays), production times may temporarily extend by an additional 1–3 business days.

3. SHIPPING ESTIMATES & REGIONAL TIMELINES

Total Delivery Time = Processing Time (2-3 business days) + Shipping Time.

Domestic Shipping (United States & Local Distributor Regions)

For customers in the United States, as well as regions with our regional fulfilment infrastructure (Australia, Canada, Czech Republic, Germany, Latvia, Netherlands, Poland, Slovenia, Spain, United Kingdom): Estimated Shipping Time: 3 to 7 business days (depending on the destination ZIP/postal code).

International Shipping (Rest of the World)

Estimated Shipping Time: 3 to 15 business days (certain remote destinations may take up to 30 days due to local transport networks).

Note: Delivery times are estimates provided by shipping carriers and are not guaranteed delivery dates.

4. ORDER TRACKING & DELIVERY NOTIFICATIONS

  • Once your item has been printed, quality-checked, and handed to the carrier, an automated confirmation email containing your tracking number will be dispatched to your registered email address.
  • You can track your package anytime directly via our Track Your Order page.
  • If your tracking link displays no initial movement, please allow 24–48 hours for the logistics database to update.

5. CARRIER DELAYS & FORCE MAJEURE

  • Commencement: Shipping timeframes commence from the date the carrier scans the package into their network, not the date the order was placed.
  • Exclusions: We are not liable for transit delays resulting from incorrect/incomplete shipping addresses provided by the customer, customs clearance protocols, severe weather events, labor strikes, or carrier network congestions.
  • Lost Package Claims & Time Limit:
    • If your package has exceeded the estimated timeframe, you must submit a support ticket/claim within 30 days (1 month) from the date of shipment dispatch.
    • Claims submitted after 30 days are considered expired and will not be eligible for replacement or refund.
    • Valid missing claims will be investigated, and eligible compensation or replacements will be rendered according to our resolution standards.

6. ADDRESS ACCURACY & MULTIPLE ADDRESSES

  • Single Address Limit: We do not support shipping to multiple addresses within a single order. If you require delivery to separate destinations, please place distinct, individual orders for each address.
  • Address Verification: Customers are solely responsible for providing complete and correct shipping coordinates at checkout. If a package is returned to sender or lost due to an inaccurate address provided during checkout, the buyer assumes full financial responsibility for reshipment costs.

7. INTERNATIONAL CUSTOMS, DUTIES & VAT TAXES

  • DDU Terms (Delivered Duty Unpaid): All international packages originating from US fulfillment hubs are shipped under DDU terms. We do not collect local VAT, import duties, or customs processing fees at checkout.
  • Buyer Responsibility: All applicable customs duties, clearance fees, import levies, and VAT imposed by the destination country are the sole responsibility of the recipient.
  • Refused Packages: If a package is rejected or returned due to unpaid local taxes/duties, original shipping fees and any carrier return expenses will be non-refundable.

8. NEED ASSISTANCE?

If you have questions about your delivery status or require additional support, please contact our support team at [email protected]. All inquiries are answered within 24 business hours.